Absolutely! We offer nationwide shipping across the UK. Delivery times typically range from 3 to 5 working days, depending on your location.

We specialise in products that are crafted using natural, organic, and sustainable materials. Our focus is on providing high-quality, environmentally friendly goods that align with ethical and eco-conscious values.

Yes, all our organic products are certified by recognised organisations to ensure they meet strict standards for quality and sustainability. Specific certifications are mentioned on the product pages.

Yes, we offer eco-friendly gift wrapping for an additional £5. You can select this option at checkout, and we’ll make sure your gift looks perfect while staying kind to the planet.

We are committed to sustainability, which is why we use fully recyclable or compostable materials for our packaging. Our goal is to minimise waste and reduce our environmental impact.

Yes, we provide discounts for large or bulk orders. Please get in touch with us at theorganiccrafted@gmail.com to discuss your requirements.

Once your order is dispatched, we’ll send you a confirmation email with tracking details so you can monitor your delivery.

Absolutely. We take pride in ensuring that all our products are cruelty-free and never tested on animals.

Our products fall under specific categories that are exempt from standard return policies for health, safety, and hygiene reasons. This ensures that every customer receives products in perfect condition, without compromise.

Due to the nature of our products and in accordance with UK consumer laws, we are unable to accept returns for the following types of items:

• Perishable goods.

• Products related to health and hygiene, once opened or used.

• Custom-made or personalised orders.

However, if your item arrives damaged or faulty, we fully comply with UK consumer law and will happily arrange a replacement or refund. Please contact us within 14 days of delivery at theorganiccrafted@gmail.com.

We take great care to ensure your products arrive in perfect condition. However, if you receive a damaged or faulty item, please contact us within 14 days of delivery at theorganiccrafted@gmail.com. Provide a photo of the issue, and we’ll arrange a replacement or refund promptly.

1. Contact us at theorganiccrafted@gmail.com within 14 days of delivery.

2. Provide your order number and a description of the issue.

3. Attach photos if the item is damaged or faulty.

4. Wait for our team to assist you with a replacement or refund.

Yes, you can cancel your order if it has not yet been dispatched. Please contact us at theorganiccrafted@gmail.com as soon as possible to arrange this. Once your order has been shipped, cancellations will no longer be possible.

Our products are crafted with care and made using fresh, natural ingredients. Allowing returns would compromise the quality and safety of the items we provide. This policy ensures every customer receives goods that meet our high standards.

Currently, we operate exclusively online. However, we occasionally participate in local markets and fairs. Keep an eye on our social media for updates!

You can reach out to us via our contact form on the website or email us directly at theorganiccrafted@gmail.com. We aim to respond within 24 hours on weekdays.

While we can’t accept returns for certain products, we’re committed to ensuring your satisfaction. If you have any concerns about your order, don’t hesitate to get in touch.